Job Seeker Details

Professional Attributes:
  • Diploma in Quality Assurance and Management(DTQM) (1 year) Modern Institute of Informatics and Management Islamabad (MIIM) Jan22nd - Dec 24th 2009 Course Objectives: The Latest trends, tools / techniques, Fundamental Statistical Methods, ISO Standards ,Graphical Techniques for quality Improvement, Design user friendly control chars and train workers to apply them, Train the Employees for Quality Enhancement
  • Quality Assurance (Five Days Course) Pakistan Institute of Management (PIM) Lahore Nov24th- Nov 28th 2008 Course Content: The Latest trends, tools / techniques, Fundamental Statistical Methods, ISO Standards ,Graphical Techniques for quality Improvement, Design user friendly control chars and train workers to apply them, Train the Employees for Quality Enhancement.To help the organization save millions by reducing rejections and implement new techniques of Quality in organization.
  • Total Quality Management and Leader Ship (One Full Day Course) National Productivity organization (Ministry of Industries & Production Government of Pakistan) May 08th -May 08th 2010 Course Objectives: Cost reduction techniques through quality assurance, data collection tools, planning, organizing, leading and controlling.
  • Operations Manager Certification Program (Five Days Course) Learning and Development center ,Lahore August 10th- August 15th 2015 Course Content: The Latest trends, tools / techniques, Fundamental Statistical Methods, ISO Standards ,Graphical Techniques for quality Improvement, Design user friendly control chars and train workers to apply them, Train the Employees for Quality Enhancement.To help the organization save millions by reducing rejections and implement new techniques of Quality in organization
Core Competencies:
  • Apple(Macintosh), Windows 2000, XP, Advance Server, Windows 7,Windows ME
  • ASP,PHP,VB.net, JSP, VisualBasic, C++, JAVA, Oracle 8i, Flash MX, Fire Works MX.
  • Microsoft office (Excess,Excel.Power point, Access,word),Peach Tree , Stata,SPSS
  • Impact of Service Quality on Banking Services (Research thesis for M.Phil.) Key indicators:The objective of this research is to identify the interrelationship among service quality, customer satisfaction and customer Customer Loyalty in Banking Industry.
Industry Experience:
Banking & Financial Services

12 Years Experience

Analysis & Reporting