Job Seeker Details

Professional Attributes:
  • Communication skills - written and verbal
  • Honestly - take responsibility for decisions and outcomes
  • Flexibility - adaptable to changing requirements
  • Technically competent - able to learn new tech quickly
Core Competencies:
  • Strategy – Used transaction data to prioritize features to be delivered on a new online banking platform and influenced key stakeholders to follow a release approach that ran both old and new platforms in parallel to lower impact of change on customers
  • Road map – Established a road map for the setup of USSD capability to enable customers to request call backs when interested in products
  • Release management – Planned releases of features for new online banking platform after the delivery of an MVP. This includes monitoring of customers migrating from old to new platform and managing production fixes with new feature releases
  • Ideas – Worked with delivery teams to determine release approach for online banking product. Identified features for products based on customer data, call volumes and analytics (drop off rates in registration process etc.)
  • Customers – Used customer insights from listening to calls and analyzing service transactions volumes from call centers to determine features and priorities for release. Worked with technical teams to refine this based on effort/complexity versus business value to update the roadmap
Industry Experience:
Insurance & Superannuation

2 Years Experience

Other

Banking & Financial Services

10 Years Experience

Banking - Retail/Branch, Client Services, Management