Job Seeker Details

Professional Attributes:
  • Responsible, innovative team player who enjoyed creating and executing cross-channel experiences and Business Deliverables for the multimillion-dollar International Property and Casualty Claims Portfolio.
  • Analytical mindset and Identified and managed existing and emerging risks that stem from business activities, ensuring these risks were effectively identified, measured, monitored, and controlled.
  • Effective coach and mentor to a diverse workforce.
  • Independent worker who thrives on highly complex efforts to include multi-year journeys involving multiple teams, across programs/portfolios.
Core Competencies:
  • Ability to plan, organize and direct projects and initiatives.
  • Experienced communicator with the ability and confidence to clearly express ideas and opinions up and down the chain of command.
  • Extensive experience in developing and implementing special projects to help redefine business processes
  • Experience in developing and implementing strategic and tactical planning.
  • Skillful negotiator in difficult situations.
  • Extensive experience in preparing formal reports and briefing finds to all levels of management.
  • Experienced leader who led and managed experience development life cycles from conception to release, while maintaining and prioritizing a backlog of experience, risk and process improvements to ensure delivery to experience expectations.
Industry Experience:
Information & Communication Technology

17 Years Experience

Business/Systems Analysts, Product Management & Development, Web Development & Production

Call Centre & Customer Service

16 Years Experience

Customer Service - Call Centre, Management & Support, Supervisors/Team Leaders

Insurance & Superannuation

34 Years Experience