Job Seeker Details

Professional Attributes:
  • Working above 99% accuracy on average in production
  • Monitoring and Auditing works of Co-Workers of team to avoid discrepancies and escalations
  • Successfully completed trainings in Virtual team, project management, people management, excel and client management
  • Strategic planning with the ability to improve productivity and motivate personnel
Core Competencies:
  • Call Centre
  • Attend client calls, meetings, updating work progress and process issues
  • Created and maintained the responsibility of the Management Information System (MIS) for the entire team
  • Lean Trained & Certified: Awarded 1-Star Lean Certificate for creating the Automated Documentation Tool in Excel which helped the process in preparing standardized notes & the reduction of documentation errors.
  • Trained in Advance MS Excel/Email writing skills
Industry Experience:
Information & Communication Technology

2 Years Experience

Developers/Programmers, Developers/Programmers, Developers/Programmers

Information & Communication Technology

2 Years Experience

Information & Communication Technology

1 Year Experience

Team Leaders, Team Leaders, Team Leaders

Call Centre & Customer Service

5 Years Experience

Customer Service - Call Centre, Management & Support