Professional Attributes:

• Working above 99% accuracy on average in production
• Monitoring and Auditing works of Co-Workers of team to avoid discrepancies and escalations
• Successfully completed trainings in Virtual team, project management, people management, excel and client management
• Strategic planning with the ability to improve productivity and motivate personnel

Core Competencies:

• Call Centre
• Attend client calls, meetings, updating work progress and process issues
• Created and maintained the responsibility of the Management Information System (MIS) for the entire team
• Lean Trained & Certified: Awarded 1-Star Lean Certificate for creating the Automated Documentation Tool in Excel which helped the process in preparing standardized notes & the reduction of documentation errors.
• Trained in Advance MS Excel/Email writing skills

Industry Experience: