Job Seeker Details
Professional Attributes:
- Working above 99% accuracy on average in production
- Monitoring and Auditing works of Co-Workers of team to avoid discrepancies and escalations
- Successfully completed trainings in Virtual team, project management, people management, excel and client management
- Strategic planning with the ability to improve productivity and motivate personnel
Core Competencies:
- Call Centre
- Attend client calls, meetings, updating work progress and process issues
- Created and maintained the responsibility of the Management Information System (MIS) for the entire team
- Lean Trained & Certified: Awarded 1-Star Lean Certificate for creating the Automated Documentation Tool in Excel which helped the process in preparing standardized notes & the reduction of documentation errors.
- Trained in Advance MS Excel/Email writing skills
Industry Experience:
Information & Communication Technology
2 Years Experience
Developers/Programmers, Developers/Programmers, Developers/Programmers
Information & Communication Technology
2 Years Experience
Information & Communication Technology
1 Year Experience
Team Leaders, Team Leaders, Team Leaders
Call Centre & Customer Service
5 Years Experience
Customer Service - Call Centre, Management & Support