Professional Attributes:

• Receptive to feedback
• Can work with minimal supervision
• Resourceful
• Adaptable to change /Flexible
• Learning Mindset
• Bold
• Client Empathy
• Optimistic
• Hardworking

Core Competencies:

• Remedy, Banking and Financial Applications
• Exchange Server, Symantec Enterprise Vault,McAfee
• Service Desk,Help Desk Support, Customer Service
• Blackberry, Good, Airwatch
• Avaya, Cisco, VPN,Citrix, Virtual Desktop, Printer Support
• Microsoft Office 365, Desktop Support, Microsoft Products
• Incident Management,Problem and Change Management
• Windows XP,Windows 7, Windows Server 2003/2008/2012
• SCOM,SCCM,Networks, Microsoft Clustering
• Password reset tools, Applications Support
• Powershell, SFTP,QIP
• PKI, AD DS, DNS, DHCP
• Dell Physical Server,HP Physical Server,File Service
• Backup and Storage
• HP IaaS,VMWare,VSphere,ESXI
• Confluence, JIRA, Infoview

Industry Experience: