Job Seeker Details
- I am friendly, helpful, energetic, and always interested in experiencing new challenges and learning new skills.
- I have worked in the support/service industry for nearly 20 years, including sales service in my youth and in all aspects of network, hardware, and software support for Windows, Linux, and most recently VMware users around the the world.
- I am a published author, with skills in clearly writing professional commmunications used to relay important information to customers via email.
- I work very well over the telephone and have provided support and education to customers via telephone and webex conference calls, as well as using multiple remote desktop sharing applications to provide product specific support.
- VMware Certified Professional 5
- VMware Certified Professional - Network Virtualization 6
- Customer service and commmunication skills
- Experienced Technical writer and formal written communication skills
Information & Communication Technology
17 Years Experience
Networks & Systems Administration