Job Seeker Details

Professional Attributes:
  • Confident
  • Attentive
  • Reliable
  • Dedicated
  • Flexible
  • Public Speaker
  • Multi-tasker
Core Competencies:
  • Incident Management
  • Request Management
  • Certified ITIL V3 Foundation
  • Certified ITIL Operational Support & Analysis@OSA
  • IT Security Related Incident
  • Customer Escalations
  • Enterprise Environment
  • Service Management
  • Desktop and server support
  • Service Level Agreement
  • Organizing meetings and driving the meetings.
  • Attends conference calls and able to work in the region
  • Work with various 3rd party suppliers and vendors
  • Service Resolution
  • Critical Disaster Response
  • IT Operation Management
  • Customer and Operation IT Interface
  • Well trained and experienced English debater
  • Certified ITIL Service Operation@SO
  • Certified ITIL Continual Service Improvement@CSI
Industry Experience:
Information & Communication Technology

10 Years Experience

Business/Systems Analysts, Help Desk & IT Support

Call Centre & Customer Service

2 Years Experience

Customer Service - Call Centre, Customer Service - Customer Facing, Management & Support

Healthcare & Medical

1 Year Experience

Other