Job Seeker Details

Professional Attributes:
  • Results Driven-Have lead Technical Support teams to 99.3% Customer Satisfaction.
  • Customer Focused-As a Net Promoter Certified Associate I've implemented 360 degree customer feedback programs.
  • Innovative -Research and Developed WeFeel from inception to full App store release.
  • Dedicated-Spent the past 2 years creating a company from scratch, entirely self-funded.
  • Creative-From innovated sales techniques to writing LinkedIn articles I depend on creativity in all I do.
Core Competencies:
  • Executive Leadership/Mentoring- 10 years experience as a senior level leader.
  • Customer Loyalty Feedback Programs/ NPS- NPS Certified Associate, skilled in creating Customer feedback loops that drive business.
  • Technical Support Leadership/Program Creation- Created technical support team processes and training programs from scratch.
  • Cloud/Information Technology & Security- Lead Migration Projects to move corporate IT systems to the cloud, and built WeFeel on Microsoft Azure.
  • P&L/Department Budgeting- Directly Responsible for budgets of $2M USD, as a leadership team of $20M USD.
  • C# .Net/MVC-For the past 2 years I've been the only developer for WeFeel, creating the full stack using C#.
  • Xamarin Forms Mobile development- One of the few people with two years Xamarin Forms development, I've worked with it since it was in Beta testing.
  • Microsoft, Novell, Linux networking-From 1995-2012 I was responsible in some way or another for running or supporting Networks running Novell, Microsoft, and Linux Technologies.
Industry Experience:
Information & Communication Technology

22 Years Experience

Developers/Programmers, Help Desk & IT Support, Networks & Systems Administration, Product Management & Development