Professional Attributes:

• Good communication and presentation
• Strong people management skills
• problem-solving skills
• SLA & process management

Core Competencies:

• Strong experience in IT operations & service delivery management
• ITIL certified & experienced incident and change management professional
• Strong experience in SLA & process management
• PRINCE2 certified & experienced project management professional
• Expert in implementing best practices and service improvement programs
• Expert in client engagement & stake holder management
• Good communication, presentation and problem-solving skills

Industry Experience: