Job Seeker Details

Professional Attributes:
  • As a Deputy Assistant Manager (2012-Till date) M/s, Toyota Lanka private Ltd,-Agent of Toyota & Hino in Sri Lanka since March,22 2010 to date March 31 2012 as a Senior Service Advisor And Promoted on April, 1 2012 to Deputy Assistant Manager –Service Department Wattala Sri Lanka My duties include Customer Service and responding and experience of workshop management. • Able to Engineer, innovate and implement the quality ideas in the process of customer retention, able to co-ordinate with customer support staff and technical staff. • Controlling different sections within the well-established state of the art workshop, Capable of repairing 100 units (TUS) a day. • Annual Budgeting of Equipment as well as the manpower requirements. Able to monitor the fixed assets Procurement. • Capital Expenditure management. (Allotment and utilization) • Monitoring Labor sales, recovery rate, gross margin and work in progress. Able to analyze lost sales and conversion rate. • Co-ordination between parts department and workshop. • Able to recognize the skill level of technical staff and supervise the allocation of jobs accordingly to meet the promised time. • Designed, Modified and Implemented several processes within the work environment, in the process of achieving higher labour turn over (OAP) and higher efficiencies from the technical staff. • Able to monitor the daily efficiencies of individual staff, and arrange to equip, train and support the less efficient individuals and take measures to increase the efficiency and quality of work (Fix it right first time) • Able to engineer, modify and implement processes for the foremen to fallow, to get the job done with inbuilt quality (Fix it right first time). • Co-ordination between the production and testing of the vehicles.
  • As a Service Advisor (2006-2009) M/s, Diesel & motor Engineering PLC.,(DIMO)-Agent of Mercedes Benz & TATA in Sri Lanka Since March,07 2006 to February,20 2009 date as a Service Advisor. M/s, Toyota Lanka private Ltd,-Agent of Toyota & Hino in Sri Lanka since March,22 2010 to date March 31 2012 as a Senior Service Advisor My duties include Customer Service and responding as a Service Advisor / Senior Service Advisor to create outstanding customer confidence in the service offered by Company by ensuring a professional performance and exceptional commitment to customer care & to maximize service sales and profitability by selling core, value added and incremental products. • Schedule Service Appointments. • Greeting the customer in a timely manner. • Answer customer calls in timely Manner. • Advice the customers on the care of their car and the value of maintaining their vehicles in accordance with vehicle Specification. • Notify Team Leader of Incoming work. • Check on the progress of repair whole day of all the Job cards created. • Provides Accurate and complete written cost estimates of labor and parts. • Write up customer’s vehicle problem accurately and clearly on the Job card. • Contact customers if any changes in the Job card need to be done and advice those on the reason for change. • Implement and maintain service marketing programs. • Obtains customers signature on repairs orders and provides customer a copy of the same. • Maintain Professional appearance. • Keep work area clean. • Carry out temporary assignments given by the General Manager/ Service manager’s as required. • Maintain high customer satisfaction. • Ensure final inspection has been carried out before delivering the car to the customer. • After the service of the car initiate the invoice process. • Personally hand over the car to the customer and ensures the customers satisfaction is met. • Explain the complete work done by the service team and also the charges for the customer. • Ensure customer vehicle is clean and well serviced before the delivery of the car. • Ensure the customer is well informed of any delays in the service timings and hand over of the car.
  • M/s, Toyota Lanka private Ltd,-Agent of Toyota & Hino in Sri Lanka since March,22 2010 to date March 31 2012 as a Senior Service Advisor My duties include Customer Service and responding as a Service Advisor / Senior Service Advisor to create outstanding customer confidence in the service offered by Company by ensuring a professional performance and exceptional commitment to customer care & to maximize service sales and profitability by selling core, value added and incremental products. • Schedule Service Appointments. • Greeting the customer in a timely manner. • Answer customer calls in timely Manner. • Advice the customers on the care of their car and the value of maintaining their vehicles in accordance with vehicle Specification. • Notify Team Leader of Incoming work. • Check on the progress of repair whole day of all the Job cards created. • Provides Accurate and complete written cost estimates of labor and parts. • Write up customer’s vehicle problem accurately and clearly on the Job card. • Contact customers if any changes in the Job card need to be done and advice those on the reason for change. • Implement and maintain service marketing programs. • Obtains customers signature on repairs orders and provides customer a copy of the same. • Maintain Professional appearance. • Keep work area clean. • Carry out temporary assignments given by the General Manager/ Service manager’s as required. • Maintain high customer satisfaction. • Ensure final inspection has been carried out before delivering the car to the customer. • After the service of the car initiate the invoice process. • Personally hand over the car to the customer and ensures the customers satisfaction is met. • Explain the complete work done by the service team and also the charges for the customer. • Ensure customer vehicle is clean and well serviced before the delivery of the car. • Ensure the customer is well informed of any delays in the service timings and hand over of the car.
  • As a Technician (1993-2005) I have gained overall Trouble shooting of all Kinds of vehicle, Engine management system in high Valve Automobiles, Engine Overhauling, Ignition System, Automatic Transmissions, Power Train Systems and Brake System etc…
Core Competencies:
  • Automobile Deputy asst, manager Toyota - 5 Years
  • Automobile Senior Service Advisory/Service Advisory - Toyota Lanka 2 years DIMO 5 years
  • Automobile Technician- 10 years at Dubai
  • Automobile Technician - 5 years at DIMO
Industry Experience:
Trades & Services

23 Years Experience

Automotive Trades