Professional Attributes:

• Excellent communication skills both oral & written
• Comprehensive experience in application & infrastructure in service management space
• Extensive experience working with multi-teams in end markets, region and globally
• Strong professional ethics and organisational ability as evidenced in former role
• Experience working cross culturally
• Good analytical and conceptual skills
• Ability to be creative when resolving complex issues
• Flexible, adaptable and energetic

Core Competencies:

• SAP Systems (ECC, APO, PORTAL & Basis)
• Process Management (Incident, Problem, Change)
• Vendor & Contract Management (Supplier e.g. TCS & Wipro)
• Microsoft Infrastructure Technical Support
• Service Delivery Management
• Continual Service Improvement (Lean Sigma)
• Project & Transition Management
• Portfolio Management

Industry Experience: