INZ Auckland Central Office is Closing! Here's the information you need to know!

Immigration New Zealand (INZ) is implementing a new operating model that is largely online. This will result in visa processing that will deliver faster, more accurate, more consistent decision-making, In line with this, INZ Auckland Central Visa Services counter services at 280 Queen Street are closing permanently 4 pm on Friday 21 December 2018.  There will be no drop box at this location.


  • Completed immigration paper applications should be sent directly to:

    By Post:                                                                                                By Courier:

    Immigration New Zealand                                                           Immigration New Zealand

    PO Box 76895                                                                            DX Box: EP71514

    Manukau City 2241                                                                     20 Fairfax Avenue

    Auckland                                                                                    Penrose

                                                                                                     Auckland 1061

  •  Visitor, student, work and family residence (Partnership or dependent child of a New Zealander) visa applicants are encouraged to apply using our Immigration Online system via the INZ website. It's faster and easier to apply online. You can upload supporting documents and photographs and pay for your application online.

  •   A drop box is available on the ground floor of 20 Amersham Way, Manukau between the hours of 7.30 am and 5.30 pm, and will remain open beyond 2018.  Please note however, that there is no public counter service in Manukau or in any other location.

  • All Immigration New Zealand forms and guides are available online and can be downloaded from the INZ website and can be printed if required. 
  • Applicants should refer to the INZ website for guidance on processing times and take these processing times into account and allow sufficient time for their visa application to be decided when making travel, study or work plans.


If urgent assistance is required, call the ICC on 09 914 4100 and an appointment can be made with an Immigration Officer.  Applicants who have pre-purchased travel may not be regarded as ‘urgent’.